Refund policy
Return & Refund Policy
Effective Date: August 24, 2026
Thank you for shopping with Dizol Beauty. We want our customers to have a clear and straightforward experience when requesting a return or refund. This policy describes our return requirements, refund procedures, exchanges, and how we handle products that arrive damaged or incorrect.
1. 30-Day Return Period
Dizol Beauty offers a 30-day return period. You may request a return within 30 days after your order has been delivered.
A product will generally qualify for return when:
It is unused and in its original condition.
It has not been worn, altered, washed, or damaged after delivery.
Original packaging, labels, seals, and accessories remain with the product when applicable.
You can provide your order number, receipt, or other proof of purchase.
We reserve the right to decline a return when the item does not satisfy the conditions stated in this policy, subject to applicable law.
2. Starting a Return
All returns must be authorized before merchandise is shipped back to us.
To start a return, email us at Coriedizol1981@dizolbeauty.com and provide:
Your full name and order number.
The product you would like to return.
A brief explanation of the reason for the return.
Photos of the product and packaging if there is damage, a defect, or an incorrect item.
Our customer support team will review your request and send you instructions regarding the next steps.
Do not ship merchandise back before receiving return instructions from Dizol Beauty. Unauthorized returns may not be accepted or processed.
3. Beauty and Personal Care Products
Because some beauty and personal care products involve hygiene and sanitation considerations, opened or used products may not be eligible for return.
Products with a hygiene seal or protective packaging should remain sealed and intact to qualify for a standard return, unless the product was delivered damaged, defective, or incorrect.
If there is a problem with the condition of a beauty product when it arrives, contact us promptly so we can evaluate the issue.
4. Damaged, Defective, or Wrong Products
Please check your merchandise after receiving your package.
If an item arrives damaged, defective, or different from the product you ordered, email us at Coriedizol1981@dizolbeauty.com with your order number and photographs showing the problem.
After reviewing the claim, we may provide an appropriate solution such as:
A replacement product, when available;
A refund to the original payment method; or
Another reasonable resolution based on the circumstances.
When a return is necessary because we sent an incorrect product or the merchandise arrived damaged or defective, Dizol Beauty will be responsible for reasonable return shipping costs.
5. Customer-Initiated Returns
If you are returning an eligible product because you changed your mind, no longer want the item, or ordered the wrong product, return shipping costs are the customer's responsibility.
Any original shipping charges paid when placing the order are non-refundable for customer-initiated returns, except where otherwise required by applicable law.
For your protection, we recommend using a shipping method that provides tracking information. Please retain your shipping receipt and tracking details until the return has been completed.
6. Non-Returnable Merchandise
Unless required otherwise by applicable law, we generally cannot accept returns for:
Opened or used beauty and personal care products where hygiene considerations apply.
Products with broken or removed hygiene seals due to customer handling.
Gift cards.
Customized or personalized merchandise.
Products specifically identified as Final Sale or non-returnable before purchase.
Items damaged, altered, or otherwise changed after delivery due to customer handling or misuse.
Please contact our support team before purchasing if you have questions regarding whether a particular product may be returned.
7. Exchanges
If you would like to exchange an eligible product, contact us by email. Exchanges depend on current inventory and product availability.
In some circumstances, the quickest way to obtain a different item may be to complete the approved return process for the original purchase and place a separate order for the desired product.
Any price difference associated with a replacement purchase will apply.
8. Return Inspection
When an authorized return reaches us, the product will be reviewed to confirm that it meets the return requirements.
We will notify you after the inspection has been completed. If your return is approved, we will proceed with the applicable refund.
Products that do not meet our return conditions may be ineligible for a refund, except where consumer protection laws provide otherwise.
9. Refund Processing
Approved refunds will be sent back to the original payment method used for the purchase.
Once we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. These processing times are controlled by the financial institution and may vary.
If you have received confirmation from us that a refund was issued but have not received the funds after a reasonable processing period, please contact your payment provider first and then contact us if further assistance is needed.
10. Cancellations
If you wish to cancel or modify an order, please email us as soon as possible.
We will attempt to accommodate your request when the order has not yet entered fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible. After delivery, an eligible product may instead be returned according to this policy.
11. Consumer Rights
This Return & Refund Policy is intended to describe Dizol Beauty's standard procedures. Nothing in this policy is intended to exclude, restrict, or replace consumer rights or remedies that cannot be waived under applicable federal or state law.
Where applicable law provides customers with rights beyond those described here, the applicable legal requirements will control.
12. Contact Dizol Beauty
Questions about returns, refunds, damaged merchandise, or exchanges can be directed to us using the information below:
Dizol Beauty
Address: 154 Ova Alexander Ln, Custer, KY 40115, United States
Phone: +1 (931) 993-2005
Email: Coriedizol1981@dizolbeauty.com
Please include your order number when contacting us about an existing purchase so we can locate your order and assist you efficiently.